Frequently Asked Questions
1. How do I request one of your services?
StreetsLA uses a data-driven approach to all of our work. To request one of our services, please file a service request by using one of the following methods: (a) calling 311, (b) using the website at https://lacity.gov/myla311, or (c) inputting a request through the MyLA311 smartphone app.
Once a service request has been logged through one of those methods, you will receive a case number. All 311 service requests assigned to StreetsLA receive an initial inspection from a member of our team, who will determine the appropriate action – either by StreetsLA or making a referral to another agency or department.
2. How do I get a pothole filled?
Pothole repairs are one of StreetsLA’s most requested services, and all requests must be filed through the 311 system in the ways described above.
3. How do I get trees trimmed?
StreetsLA’s Urban Forestry Division (UFD) is responsible for maintaining the City’s street tree canopy of more than 700,000 trees. UFD is unable to accommodate on-demand, singular tree trimming requests; instead, large “grids” of trees – encompassing whole sections of communities – are routinely trimmed. This ensures the overall tree health for a given area, and it keeps neighboring trees roughly on the same trimming cycle.
Please visit this page for more information on current tree trimming grids for each Council District. Additional questions can be directed to the StreetsLA External Relations Team at StreetsLA.ERT@lacity.org.
If you would like to report a tree emergency, please do so via the 311 system.
4. How do I get my street resurfaced?
StreetsLA relies on a Pavement Preservation Program (PPP) and Pavement Management System to select streets for resurfacing and slurry projects, based on eligibility criteria from available funding sources. The PPP allows this selection process to be done in the most equitable, economical and efficient way possible.
Resurfacing involves comprehensive repaving of streets. This occurs, on average, every 15 to 20 years for “select streets” (which are major arterial streets and corridors) and 25 to 30 years for “local streets” (which are typically residential streets). Slurry functions as a “maintenance coat” for qualified streets. This occurs, on average, every 3 to 5 years.
StreetsLA uses this data-driven system to determine the street resurfacing schedule. Accordingly, we are unable to accept on-demand resurfacing requests for individual streets. If your street has not recently been resurfaced, it may be possible that we have already identified it for an upcoming resurfacing project. Please use this interactive “lookahead” map to view streets that are proposed for resurfacing over the next five years.
5. How do I get my sidewalks fixed?
Mobility projects in the City of Los Angeles involve numerous partners and agencies, beginning with StreetsLA’s sister agency, the Bureau of Engineering (BOE). For most general sidewalk locations, BOE manages the City's Sidewalk Repair Program, meaning BOE identifies and manages the list/schedule of repairs, and then designs those repairs. Once a repair is designed, StreetsLA acts as BOE’S contractor and then assigns construction forces to complete the work. Unfortunately, StreetsLA is not otherwise funded to make on-demand concrete sidewalk repairs.
If you are interested in making a MyLA311 service request regarding a sidewalk repair, you will be directed to choose three potential outcomes:
a mobility-related repair overseen by the Department on Disability;
the rebate/reimbursement program, overseen by the Bureau of Contract Administration, in which the property owner makes the repair and is then reimbursed;
a site inspection and determination by StreetsLA.
When choosing Option 3, a StreetsLA maintenance crew will inspect the location. If feasible, we can assist with an interim repair in asphalt.
For more information on sidewalks, or to connect with the Bureau of Engineering, please contact sidewalks@lacity.org.
6. How do I apply for a job at the Bureau?
StreetLA regularly participates in City of Los Angeles Career Fairs, which are held multiple times per year in different locations across the City. The Career Fairs offer prospective employees the opportunity to connect with various City agencies and departments. For information on upcoming Career Fairs, please contact the StreetsLA External Relations Team at StreetsLA.ERT@lacity.org.
Additionally, we encourage prospective employees to bookmark the City’s Personnel website, which is regularly updated with open positions at StreetsLA and other agencies or departments within City government.